Last updated: 7 June 2026
Removals2GO Pty Ltd (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
We collect information you provide when requesting a quote or booking a service. This includes your name, email address, phone number, service address, and photos or videos you upload to describe your job. We also collect standard web analytics data such as IP addresses and browser types.
Your information is used to provide our removal and clearance services, communicate with you about your booking, send you a quote, confirm and manage your job, process payments, and improve our service. We do not use your information for any purpose unrelated to your booking without your explicit consent.
We do not sell, rent, or trade your personal information. We may share your information with our crew members to complete your job, and with payment processors (Stripe) to process deposits. All third parties are required to protect your information in accordance with applicable laws.
Photos and videos you upload are used solely for the purpose of assessing and quoting your job. They are stored securely and are not shared with any third party beyond what is necessary to complete your job.
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our systems use industry-standard encryption and access controls.
You may request access to or correction of your personal information by contacting us at privacy@r2go.com.au. We will respond within 30 days.
Our website uses cookies to improve your experience and analyse traffic. You can disable cookies in your browser settings. Essential cookies required for the booking system cannot be disabled.
For privacy enquiries, contact our Privacy Officer at privacy@r2go.com.au or by post to Removals2GO Pty Ltd, Sydney NSW.